Service Terms & Conditions

1. Introduction

These Service Terms & Conditions (“Terms”) govern the provision of services by Compliq (Pty) Ltd trading as Compliqq (“Compliqq”, “we”, “us”, or “our”) to any client or prospective client (“you” or “the client”).

By engaging Compliqq for services, you agree to be bound by these Terms, unless otherwise agreed in writing.

2. Nature of services

Compliqq provides compliance-focused knowledge, advisory support, and related professional services, including support and guidance relating to regulatory compliance and Employer of Record (EOR)-related matters.

Unless expressly agreed otherwise in writing:

  • Services are provided on an advisory and support basis;

  • Services do not constitute legal, tax, financial, or accounting advice; and

  • Any formal engagement, scope, deliverables, timelines, or fees will be agreed separately.

3. Engagement and scope

No service is deemed to be provided unless:

  • A request for services has been made by the client; and

  • Compliqq has confirmed acceptance of the engagement, whether verbally or in writing.

The scope of services may be defined by:

  • Written correspondence;

  • A proposal or statement of work; or

  • Any other agreed engagement document.

Compliqq is not responsible for services falling outside the agreed scope.

4. Client responsibilities

The client agrees to:

  • Provide accurate, complete, and timely information;

  • Disclose all relevant facts that may affect the services; and

  • Cooperate reasonably with Compliqq in the performance of the services.

Compliqq shall not be responsible for any consequences arising from inaccurate, incomplete, or misleading information supplied by the client.

5. Fees and payment

Fees for services will be agreed separately and may be:

  • Fixed-fee;

  • Time-based; or

  • Otherwise agreed between the parties.

Unless agreed otherwise:

  • Fees are exclusive of VAT (if applicable);

  • Payment terms will be communicated at the time of engagement; and

  • Late payment may result in suspension or termination of services.

6. Confidentiality

Compliqq undertakes to treat all non-public information received from the client as confidential, unless:

  • Disclosure is required by law;

  • Disclosure is necessary to perform the services; or

  • The information is already lawfully in the public domain.

This obligation continues after termination of the engagement.

7. Personal information and data protection

Where Compliqq processes personal information in the course of providing services, such processing will be conducted in accordance with applicable data protection laws, including the Protection of Personal Information Act, 4 of 2013 (POPIA).

Unless otherwise agreed, Compliqq acts as an independent responsible party in respect of its own records and communications.

8. Intellectual property

All intellectual property created by Compliqq in the course of providing services remains the property of Compliqq, unless otherwise agreed in writing.

The client is granted a limited, non-exclusive right to use deliverables solely for their internal purposes, unless expressly agreed otherwise.

9. Limitation of liability

To the fullest extent permitted by law:

  • Compliqq shall not be liable for any indirect, consequential, or economic loss;

  • Liability is limited to losses directly arising from proven gross negligence or wilful misconduct; and

  • Compliqq shall not be liable for outcomes based on third-party decisions, regulatory actions, or client implementation.

Nothing in these Terms excludes liability that cannot lawfully be excluded.

10. Termination

Either party may terminate an engagement:

  • By written notice; or

  • Immediately, where there is a material breach by the other party.

Upon termination:

  • Fees for services rendered remain payable; and

  • Confidentiality obligations continue to apply.

11. No guarantees

Compliqq does not guarantee any specific outcome, regulatory approval, or result. Compliance outcomes may depend on factors outside Compliqq’s control, including regulatory interpretation and client conduct.

12. Changes to these Terms

Compliqq may update these Terms from time to time. Updated Terms will apply to future engagements from the date of publication.

13. Governing law and jurisdiction

These Terms are governed by the laws of the Republic of South Africa. Any dispute arising from these Terms or the services provided shall be subject to the jurisdiction of the South African courts.

14. Contact details

For any queries regarding these Service Terms & Conditions, please contact:

Compliq (Pty) Ltd trading as Compliqq
Email: info@compliqq.com
Country: South Africa